Legal notice

Legal Disclosures & Statutory Information

This website is owned and operated by Pumy Array (Pty) Ltd. These disclosures are made in accordance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

1. Company Information

Full Company Name: Pumy Array (Pty) Ltd

Registration Number: 2020/069563/07

Legal Status: Private Company incorporated in the Republic of South Africa

Director: Khayakazi Pumla Tsholo

Physical Address (Domicilium Citandi et Executandi):
3 Garnet Road
Albemarle
Germiston
Gauteng
1401
South Africa

Website: www.pumyarray.co.za

Email Address: pumy.array@gmail.com

Telephone: 081 758 0934

2. Products, Pricing and Payment

Pumy Array is a South African fashion house specialising in custom-made and made-to-order clothing, occasion wear, bridal wear, and seasonal fashion collections.

Because many garments are manufactured according to customer specifications and measurements, products are generally produced upon order rather than held in stock.

Pricing

  • All prices displayed on this website are quoted in South African Rand (ZAR).
  • Prices are subject to change without prior notice.
  • Pricing displayed at checkout will constitute the final purchase price payable by the customer.

VAT

VAT Status: Not registered for Value Added Tax (VAT).

Payment Methods

Payments are processed securely through approved third-party payment providers and may include:

  • Visa
  • Mastercard
  • Instant EFT
  • Debit Card
  • Other payment methods displayed during checkout

Pumy Array does not store customers' banking or card details.

3. Shipping, Delivery and Returns

Delivery

Delivery is available throughout South Africa and to selected international destinations.

Delivery costs and estimated delivery times are displayed during checkout and are subject to our Shipping Policy.

Made-to-Order Products

Many Pumy Array garments are custom-made or manufactured according to customer-supplied measurements. Production lead times apply before shipment.

Estimated production and delivery periods are provided as guidelines and may vary depending on demand and garment complexity.

Returns and Refunds

Custom-made, personalised, altered, or made-to-order garments may not qualify for cancellation, return, or refund once production has commenced, except where required by law or where the product is defective.

Returns and refunds are governed by:

  • The Consumer Protection Act 68 of 2008;
  • The Electronic Communications and Transactions Act 25 of 2002; and
  • Pumy Array's Returns and Refund Policy.

Defective Goods

Customers retain all rights afforded under Section 56 of the Consumer Protection Act relating to defective or unsafe goods.

4. Privacy and Protection of Personal Information

Pumy Array respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

Personal information collected may include:

  • Name and surname
  • Contact details
  • Delivery information
  • Measurements and sizing information
  • Payment confirmation details

Personal information is collected solely for the purpose of:

  • Processing orders;
  • Manufacturing garments;
  • Delivering products;
  • Providing customer support; and
  • Complying with legal obligations.

For further information, please refer to our Privacy Policy.

5. Website Security

Reasonable technical and organisational measures are implemented to protect customer information and transactions.

All online payment transactions are encrypted using Secure Socket Layer (SSL) technology through approved payment service providers.

While every effort is made to secure information transmitted through the website, no internet transmission can be guaranteed to be completely secure.

6. Intellectual Property

Unless otherwise stated, all content on this website including:

  • Designs
  • Photographs
  • Logos
  • Artwork
  • Product descriptions
  • Graphics
  • Text
  • Branding

is the property of Pumy Array (Pty) Ltd and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Pumy Array shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of this website;
  • Delays in production or delivery;
  • Website interruptions;
  • Third-party courier services; or
  • Events beyond our reasonable control.

Nothing in this notice excludes rights that cannot lawfully be excluded under South African law.

8. Complaints and Dispute Resolution

Customers who have complaints regarding products, services, or transactions should first contact:

Email: pumy.array@gmail.com

Pumy Array will endeavour to resolve all complaints fairly and promptly.

Should a dispute remain unresolved, consumers may refer the matter to:

  • The Consumer Goods and Services Ombud (CGSO)
  • The National Consumer Commission (NCC)
  • Any other competent regulatory authority or court having jurisdiction

9. Governing Law

This website, its use, and all transactions concluded through it shall be governed by the laws of the Republic of South Africa.

Any dispute arising from the use of this website shall be subject to the jurisdiction of the South African courts.