Shipping policy

Shipping Policy

Made-to-Order Production

At Pumy Array, most garments are individually crafted based on the measurements and specifications provided by each customer. We do not mass-produce or hold large quantities of stock in multiple sizes. This allows us to create garments that fit better, reduce waste, and introduce new collections throughout the year based on customer demand.

As a result, all custom and made-to-order garments require a production period before they are shipped.

Production Time

Custom-made and made-to-order garments typically require 7–21 business days for production, depending on the complexity of the design and current order volumes.
During peak periods, promotional campaigns, or new collection launches, production times may be extended. Customers will be notified of any significant delays.
Production commences only after full payment has been received and all required measurements and order details have been submitted.

Shipping & Delivery

Once production has been completed, your order will be packaged and dispatched through one of our approved courier partners.

South Africa Deliveries

Standard courier delivery typically takes 2–5 business days after dispatch.
Delivery times may vary depending on the destination and courier network.

International Deliveries

We ship to selected international destinations.
International delivery typically takes 7–21 business days after dispatch.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

Shipping Costs

Shipping fees are calculated at checkout based on the delivery destination, parcel size, and selected delivery method.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available.

Measurement Accuracy

Customers are responsible for ensuring that all measurements, sizing information, and delivery details provided during checkout are accurate.

Pumy Array cannot be held responsible for fitment issues arising from incorrect measurements supplied by the customer.

Delivery Delays

While we strive to meet all estimated production and delivery timelines, delays may occasionally occur due to:

High seasonal demand
Supplier delays
Public holidays
Courier disruptions
Events beyond our reasonable control

Estimated delivery dates are provided as guidelines and are not guaranteed.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at pumy.array@gmail.com. We will work with the courier to investigate and resolve the matter as quickly as possible.